At OSGO HOME, we take pride in the quality of our products. This guarantee is an expression of our confidence in the enduring quality of our products and our commitment to your satisfaction.

1. Guarantee Duration: All products sold by OSGO HOME come with a 2-year guarantee starting from the date of purchase.

2. Coverage: The guarantee covers:Defects in material and workmanship under normal use and conditions.Faults that have occurred during the manufacturing process.Any deviation from the described product functionality and quality.

3. Exclusions: This guarantee does not cover:Damages resulting from misuse, negligence, accidents, or modifications.Normal wear and tear.Damages due to external factors, like natural disasters.Products that were not installed, used, or maintained according to the provided instructions.

4. Claim Process: In the event of a product defect:Contact our customer service team via phone or email within the guarantee period.Provide proof of purchase (e.g., receipt).Our team will assess the claim and guide you through the next steps, which may involve returning the product, replacement, or repair.

5. Limitation: The maximum claim under this guarantee is limited to the purchase price of the product. OSGO HOME is not liable for any indirect or consequential losses.

6. Transferability: This guarantee is only valid for the original purchaser and is non-transferable.

7. Modifications to the Guarantee: OSGO HOME reserves the right to modify the terms of this guarantee at any time. However, any such modification will not affect products already purchased before the date of the change.

8. Warranty Claim Shipping Expenses: For all valid warranty claims, OSGO HOME will cover the shipping cost for the return of the defective product and the shipment of the replacement or repaired product.

The following conditions apply:

Customers must use the delivery method specified or approved by OSGO HOME.